Hello and welcome to the Kotia Safaris and Tours legal corner. The policies you see below are important because they:
Please read these Terms, our Privacy Policy and many other terms referenced in this document carefully.
Welcome to the Kotia Safaris and Tours booking terms and conditions.
By making a booking through this website you will be entering a contract with Kotia Safaris and Tours, info@kotiasafaris.co.tz, +255 693 727 520 which is registered in Tanzania under Kotia Photographic Safaris and Tours. The following conditions, together with the relevant information set out on this website, will form your contract with Kotia Safaris and Tours. Please read them carefully before you book. The contract will be governed by the laws of the United Republic of Tanzania and any dispute shall be dealt with in the Courts of Tanzania. The booking terms and conditions apply as shown.
Kotia Safaris and Tours will make every effort to assist you if you wish to alter your arrangements, but it may not always be possible. Requests for an amendment must be made as soon as possible by the person who made the original booking. If it is possible to make the amendment, it will be subject to an amendment charge of $50. USD per booking plus any fees charged by our suppliers, together with all communication charges or other expenses incurred by the Kotia Safaris and Tours as a result of the change. These charges will be payable whether or not Kotia Safari and Tours succeeds in confirming your requested amendment. Please note that save for the transfer of a booking (see below), it will not be possible to make changes within 30 days of your travel date. Your request may be treated as a cancellation and rebooking and the normal cancellation charges detailed in clause (b) below will apply dependent upon the conditions imposed by our suppliers.
If you are unavoidably prevented from taking your safari, by reason of, for example, illness, jury service, redundancy, or the death or serious illness of a close family member, it may be possible to transfer your booking to a person acceptable to Kotia Safari and Tours provided that:
All cancellations must be advised in writing, signed by the party leader and sent to Kotia Safaris and Tours at info@kotiasafaris.co.tz Cancellations are effective on the day they are received by Kotia Safaris and Tours. As we incur costs from the time you make your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling (unless reducing the party size increases the per person cost for those not cancelling) excluding insurance premiums, late booking and amendment fees. Insurance premiums, late booking and amendment fees are not refundable in the event of cancellation. The following cancellation charges will be payable, depending upon the number of days prior to safari departure Kotia Safaris and Tours receives your notice of cancellation:
Cancellation charges: In all cases your deposit will be non-refundable.
If cancelling 91 days or more before safari departure: Cancellation fees equal the amount of your deposit.
If cancelling 90 – 61 days or more before safari departure: 50% of the package price is non-refundable.
If cancelling 60 – 46 days or more before safari departure: 65 % of the package price is non-refundable.
If cancelling 45 days or less before safari departure: 100% of the package price is non-refundable.
If any member of your party is prevented from traveling, the person(s) concerned may transfer their place to someone else (introduced by you) as long as the following conditions are met:
It is compulsory that all persons booked on prepared safari have arranged adequate travel insurance, which should include coverage, under most circumstances, against loss of deposit or cancellation fees, at the time of booking trip interruption, medical evacuation, medical protection, baggage loss, flight accident and accidental death.
We check the information which we provide about our travel arrangements very carefully. However, tour, excursion or other itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long-term changes, we will always endeavor to advise you prior to your departure.
Great care is taken to ensure that the description and prices given on our website and unique tour quotes are accurate at the time of booking. However, changes can occur, and Kotia Safaris and Tours reserves the right to change any of the details in Kotia Safari and Tours literature, including prices, in which case Kotia Safaris and Tours will advise you of any such change before accepting your booking. After a Confirmation Invoice has been issued, Kotia Safaris and Tours makes every effort to operate all packages as advertised. However, we plan arrangements a long time in advance of your safari using independent suppliers such as hotels, local transport operators and guides, over whom we have no direct control.
Kotia Safaris and Tours may have to modify a safari before you travel. Most of these changes are minor. However, if we consider them a major change, we will notify you as soon as reasonably practicable. A major change includes a change of destination or a change to a lower standard accommodation, and/or price. In the case of a major change before your departure we will provide you with three alternatives:
You may accept the modification;
You may change your booking to another available and comparable safari; or
Or you may cancel and receive a full and prompt refund.
If you cancel and receive a full refund following a major change made for any reason other than force majeure or low bookings, Kotia Safari and Tours will also pay reasonable compensation up to a maximum of $50.00 USD per person for last minute changes.
Force majeure means unusual and unforeseeable circumstances beyond Kotia Safaris and Tours control or the control of our suppliers, the consequence of which neither Kotia Safaris and Tours nor its suppliers could avoid even with all due care, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, epidemics or outbreaks of illness and level of water in rivers.
‘Low bookings’ means that an insufficient number of people have booked the arrangements to make their operation financially viable as advertised. If there is a minor change before you depart (that is, any change not included in the definition of a major change set out above), Kotia Safaris and Tours will try to notify you, although it is not obliged to pay any compensation. lf Kotia Safari and Tours becomes unable to provide a significant proportion of your safari after it has begun, every effort will be made to provide suitable alternative arrangements, which will be made for you at no extra charge to you (save in the case of force majeure) or, alternatively, you will be returned to your point of arrival and Kotia Safaris and Tours will, where appropriate, pay compensation. No compensation is payable in the case of force majeure.
We reserve the right in any circumstances to cancel your safari for any reason. However, we will not cancel your hotel arrangement less than 30 days before your date of travel, except for reasons of force majeure or failure by you to pay the final balance. If you fail to pay the balance of the safari price at least three (3) calendar months before departure, Kotia Safaris and Tours will treat your booking as canceled and levy the cancellation charges set out above. If Kotia Safaris and Tours is obliged to cancel your safari in any other circumstances before you travel, Kotia Safaris and Tours will use its best endeavors to offer alternative arrangements of equivalent or very closely similar standard and price, if available; travel arrangements of a lower standard and a refund of the difference in price; or will give you a full and prompt refund of all monies paid. In addition, unless the cancellation has been caused by force majeure or low bookings, Kotia Safaris and Tours will pay you reasonable compensation.
Kotia Safari and Tours reserves the right to notify you of an increase in the advertised price before accepting your booking and prices may go up or down. The price of your travel arrangements can be varied after booking due to changes in, but not limited to transportation costs and park entrance fees, meaning that the price of your travel arrangements may change after you have booked. Government actions such as changes in VAT or any other government-imposed changes and currency changes in relation to an exchange rate variation may also vary the price after you have booked. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed or retained. You will be charged for the amount over and above the 2% increase. We will notify you of any increase no later than 30 days before travel. If you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid minus the deposit. Should you decide to cancel for this reason, you must exercise your right to do so within 14 calendar days from the issue date printed on your final invoice.
Helping our clients with safari preparations is one of our key responsibilities. Reach out to us and we will advise you or your group based on your budget and time availability.
